Your satisfaction is our priority. As such we offer a 30 days return policy from the day you place your order. 

To return a product, please send us an email at info@seventeas.com.au and we will advise of the steps to follow

Conditions for returns / Refunds:

1. For Tea: The product must still be unopened and undamaged

2. For Teapots and Tea accessories, the item must be unused and in the same condition you received it

Please note that you are responsible for paying the postage fee when returning a products to us.

Once we have received your returned product(s), we will inspect and determine if a refund should be issued or if a replacement should be sent. We will send you a notification email to advise you of the outcome.

Refunds: If approved, your refund will be processed within 10 business days and a credit will be applied to your credit card or original payment method. Please note the transport fee for sending us the products back is non refundable.

Replacement: We will send you a replacement product to your desired address and cover the delivery fee.

We sincerely apologise if that is the case. If the products are damaged when you receive them, please send us pictures and a summary of the issue at info@seventeas.com.au and we will assist you as soon as possible.